Medical Records

Your records.
Your request.

Whether you need a copy of your PrimeCare medical records or need PrimeCare to obtain records from another healthcare provider, start by selecting the appropriate option below.

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Records To PrimeCare

Ask PrimeCare to obtain outside records.

If you would like PrimeCare to request records from another healthcare provider, hospital, specialist, or facility, complete a separate authorization for each provider or entity.

Requesting PrimeCare Records

What to expect.

PrimeCare has partnered with MediCopy to fulfill requests for copies of medical records.

About MediCopy

MediCopy is HIPAA compliant and handles Release of Information requests in accordance with applicable state and federal requirements.

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Submit the authorization Complete the secure Release of Medical Records authorization using the link above.
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Include an email address Providing an email address on your authorization may help expedite processing and electronic delivery.
03
Patient copies Patients may request copies of their records at no cost; postage or delivery fees may apply.
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Records sent to another provider Records sent directly to another healthcare provider are complimentary.
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Processing time Requests are generally completed within two business days after receipt by MediCopy.
MediCopy Assistance

Questions about your records request?

Once your authorization has been submitted, MediCopy can assist with questions regarding processing or delivery of your request.

Outside Medical Records

Need PrimeCare to obtain records for you?

PrimeCare can request medical records from another healthcare provider or entity when you provide written authorization.

Complete one authorization per provider.

Please complete and sign a separate authorization for each provider, hospital, specialist, or entity from which you would like PrimeCare to obtain records.

Be sure to include the full name and address of the provider or entity you are authorizing PrimeCare to contact.

Incomplete provider or facility information may delay our ability to request your records.
Need Help?

Questions about outside records?

Contact PrimeCare Family Care if you need assistance with an authorization for records we are requesting from another provider.